Terms and Conditions

1. Acceptance of Terms

By accessing and using Sauti Salama ("the Platform," "our Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Sauti Salama is a digital platform that connects Gender-Based Violence (GBV) survivors with verified professionals and support services. Our services include:

• Professional matching and connection services
• Secure communication platforms
• Resource sharing and educational content
• Community support spaces
• Incident reporting and documentation tools
• Safety planning resources

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age
• Provide accurate and truthful information
• Comply with all applicable laws and regulations
• Respect the rights and privacy of other users

For professionals, additional verification requirements apply, including credential validation and background screening.

4. User Responsibilities

4.1 General Conduct

Users agree to:

• Use the platform only for lawful purposes
• Respect the privacy and confidentiality of other users
• Not share false, misleading, or harmful information
• Not engage in harassment, abuse, or threatening behavior
• Not attempt to circumvent platform security measures

4.2 Professional Standards

Verified professionals must:

• Maintain current professional credentials
• Adhere to professional ethical standards
• Provide accurate information about their qualifications
• Respond to user inquiries in a timely manner
• Maintain confidentiality of user information

5. Privacy and Data Protection

Your privacy is our priority. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

6. Prohibited Uses

You may not use our platform:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose

7. Content and Intellectual Property

7.1 User Content

You retain ownership of content you create and share on our platform. However, by sharing content, you grant us a limited, non-exclusive license to use, display, and distribute such content as necessary to provide our services.

7.2 Platform Content

All content, features, and functionality of our platform are owned by Sauti Salama and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Disclaimers and Limitations of Liability

8.1 Service Disclaimer

Our platform is provided "as is" and "as available." We make no representations or warranties of any kind, express or implied, regarding the use or results of our platform in terms of correctness, accuracy, reliability, or otherwise.

8.2 Professional Services

We facilitate connections between users and professionals but do not provide professional services directly. We are not responsible for the quality, accuracy, or outcomes of services provided by professionals on our platform.

8.3 Limitation of Liability

To the fullest extent permitted by law, Sauti Salama shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our platform.

9. Emergency Situations

Our platform is not a substitute for emergency services. If you are in immediate danger, please contact emergency services immediately:

We are not responsible for emergency response or crisis intervention services.

10. Account Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the platform will cease immediately. You may also terminate your account at any time by contacting us.

11. Governing Law

These Terms shall be interpreted and governed by the laws of Kenya, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

14. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.